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Helpdesk Team Leader

  • Location

    Greater London

  • Sector:

    Facilities Management

  • Job type:


  • Salary:

    £16 per hour

  • Contact:

    Miren Chauhan

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Do you have strong Helpdesk Operative experience?
Have you previously led a team of Helpdesk Operatives?

TXM Recruit are working in partnership with an award-winning organisation who breathes customer satisfaction. They are expanding and are looking for a Helpdesk Team Leader to join their team located in Bevis Marks London on a temp to perm basis.  

Your duties will consist of bridging the communication gap between operations and helpdesk. Ensuring all admin duties are completed in a timely and accurate manner whilst delivering excellent customer service and managing work orders through Planon and SharePoint systems ensuring that SLA’s and KPI’s are met.

Role Requirements:
  • Providing a link between the Operations and Helpdesk team, being the main point of contact for all PPM task related issues
  • Managing a team of helpdesk operatives.
  • Setting SLA, KPIs and Targets for the team to achieve.
  • Providing general team leader and management duties.
  • Co-Ordinating all PPM compliance related tasks.
  • Alignment of Inhouse and subcontractors for delivery of PPM activities including collation of reports and corrective actions
  • Work proactively to ensure escalated issues are managed professionally and in a timely manner
  • Provide customer feedback to the appropriate internal teams
  • Weekly meeting with the client to keep them up to date of statues of statutory PPM and remedials.
Knowledge and Skills:
  • Previous experience within helpdesk operative or similar position.
  • Previous experience with leading or managing a team.
  • Preferably from a FM, Rail or similar background
  • Excellent customer service skills
  • Excellent work ethic
  • Positive and professional attitude
  • Strong knowledge of Planon or similar CAFM systems
Job Details:
Hours of Work: Monday to Friday (8am to 5pm)
Pay rate: £16.00 Per Hour (£34,000 per year)
Location: Bevis Marks, London

Contract: Temp to Perm (12 Weeks)

This is a fantastic opportunity to join an exciting, friendly, and fast paced team, delivering essential services.

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you.

If you want to register your interest and apply, please contact me on the below:
Miren Chauhan
Delivery Consultant
Mob: 07586072198