Key Tasks

• To deliver the required service to the customer in accordance with defined work instructions and to meet the relevant Service Level Agreement(s).
• To be responsible for maintaining excellent standards in the quality of own work.
• To respond appropriately to customer queries and escalate as appropriate.
• To communicate effectively with other team members, management and customers.
• To work with other team members to deliver excellent customer service.
• To assist the Operations Manager, when requested, to collect and present relevant data.
• To report equipment problems to the appropriate person or service provider.
• To identify opportunities to enhance the service provided and to improve working practices.
• To ensure that all work areas are clean, tidy and safe. To follow the health, safety, fire and security procedures laid down and operated the Client Organisation (if applicable).
• To be flexible to cover other areas of the operation, and to perform any other reasonable tasks, as necessary.
• To be physically fit for all warehouse duties.
• To be trained and certified to carryout Fork lift driving duties as required
• To report customer issues/concerns to the Operations Manager.
• To respond appropriately to customer complaints to ensure a satisfactory conclusion.
• To advise customers on the services available.
• To assist the Operations Manager, when requested, with the ordering and storage of consumables and to maintain records as appropriate.
• To work with the Operations Manager to develop quality improvement plans.
• To assist in the training of other team members.
• To explain processes and procedures to other team members
• To receive and sort incoming mail.
• To use appropriate ‘look-up’ system to resolve sorting queries.
• To deliver mail to required internal locations.
• To sort and deliver internal mail and other items.
• To collect outgoing mail from required internal locations.
• To receive incoming parcels, packages, recorded/registered mail, etc. and to deliver / arrange delivery to addressee.
• Sign and check deliveries are correct and log in an internal log book or system, inspect for damage and log on drivers paperwork
• To process and despatch outgoing mail.
• To track incoming and outgoing mail, parcels, etc. using appropriate system.
• To receive and process courier requests and organise collection and delivery of packages.
• To receive, sort and deliver incoming faxes.
• To carry out bulk mailings, mail shots and desk drops, as required.
• To ensure that cost effective methods are used for despatch of outgoing mail and couriers, balanced with customer requirements.
• To remove confidential waste and recycling materials from office areas if required.
• To action and complete Facilities Work orders when necessary.
• To issue Staff Sales as required to current work instruction.
• To move and store deliveries using the Forklift provided.

Equipment Used

• TNT Partnership system
• Pitney Bowes franking machine                                                                              
• BT Pallet trucks
• Counter Balance Forklift Truck (if licenced)
• UPS World ship System
• Pallet strapper
• IT systems
• Fork lift