Contact Us

Goods in Operative

  • Location

    Basingstoke, United Kingdom

  • Sector:

  • Job type:


  • Contact:

    Oliver Howarth-Sharpe

  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


Key Tasks

  • To deliver the required service to the customer in accordance with defined work instructions and to meet the relevant Service Level Agreement(s).
  • To be responsible for maintaining excellent standards in the quality of own work.
  • To respond appropriately to customer queries and escalate as appropriate.
  • To communicate effectively with other team members, management and customers.
  • To work with other team members to deliver excellent customer service.
  • To assist the Operations Manager, when requested, to collect and present relevant data.
  • To report equipment problems to the appropriate person or service provider.
  • To identify opportunities to enhance the service provided and to improve working practices.
  • To ensure that all work areas are clean, tidy and safe. To follow the health, safety, fire and security procedures laid down and operated the Client Organisation (if applicable).
  • To be flexible to cover other areas of the operation, and to perform any other reasonable tasks, as necessary.
  • To be physically fit for all warehouse duties.
  • To be trained and certified to carryout Fork lift driving duties as required
  • To report customer issues/concerns to the Operations Manager.
  • To respond appropriately to customer complaints to ensure a satisfactory conclusion.
  • To advise customers on the services available.
  • To assist the Operations Manager, when requested, with the ordering and storage of consumables and to maintain records as appropriate.
  • To work with the Operations Manager to develop quality improvement plans.
  • To assist in the training of other team members.
  • To explain processes and procedures to other team members
  • To receive and sort incoming mail.
  • To use appropriate ‘look-up’ system to resolve sorting queries.
  • To deliver mail to required internal locations.
  • To sort and deliver internal mail and other items.
  • To collect outgoing mail from required internal locations.
  • To receive incoming parcels, packages, recorded/registered mail, etc. and to deliver / arrange delivery to addressee.
  • Sign and check deliveries are correct and log in an internal log book or system, inspect for damage and log on drivers paperwork
  • To process and despatch outgoing mail.
  • To track incoming and outgoing mail, parcels, etc. using appropriate system.
  • To receive and process courier requests and organise collection and delivery of packages.
  • To receive, sort and deliver incoming faxes.
  • To carry out bulk mailings, mail shots and desk drops, as required.
  • To ensure that cost effective methods are used for despatch of outgoing mail and couriers, balanced with customer requirements.
  • To remove confidential waste and recycling materials from office areas if required.
  • To action and complete Facilities Work orders when necessary.
  • To issue Staff Sales as required to current work instruction.
  • To move and store deliveries using the Forklift provided.

Equipment Used

  • TNT Partnership system
  • Pitney Bowes franking machine                                                                              
  • BT Pallet trucks
  • Counter Balance Forklift Truck (if licenced)
  • UPS World ship System
  • Pallet strapper
  • IT systems
  • Fork lift