Technical Support Manager (Construction Equipment)

  • Location

    Cambridge, United Kingdom

  • Sector:

    Automotive

  • Job type:

    Permanent

  • Contact:

    Cecilie Steenberg

  • Job ref:

    20593

  • Published:

    3 months ago

  • Expiry date:

    2019-08-20

  • Consultant:

    #

TXM are working with a highly successful and growing manufacturer of construction equipment and are looking to recruit a Technical Support Manager for their site in Cambridge.

 

You'll be an escalation point of contact and subject matter expert in a specific product line of the company's heavy plant equipment, providing key support to customers and field-service engineers on technical issues.

 

The aim of the game is to ensure customers are happy and also improve product quality, you'll do this by:

 

-Managing aftermarket product issues, categorising technical concerns in order of priority.

-Ensuring that information is communicated in suitable formats and within a timely manner.

-Assisting in fault diagnosis activities.

-Collating information and presenting to suppliers.

-Initiate product improvement campaigns.

-Providing guidance to the plant hire depots.

-Day-to-day management of 1 direct report.

 

What you'll need?

-Excellent knowledge of the construction industry, ideally holding a recognised NVQ apprenticeship (or equivalent) in Heavy Plant Engineering. 

-Expert knowledge of heavy plant equipment such as: Excavators, Loaders, Haulers, Cranes, FLT's. 

 

What's in it for you?

-Excellent starting salary.

-25 days holiday plus bank holidays

-Bonus Scheme

-Pension Scheme

-Medical Insurance (BUPA)

Plus much more!