RLO/TLO
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Location
Buckingham
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Sector:
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Job type:
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Salary:
£12 - £14 per hour
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Contact:
Natalie Gomm
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Contact email:
natalie.gomm@txmrecruit.co.uk
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Contact phone:
01332974922
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Job ref:
BH-28417
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Published:
over 2 years ago
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Expiry date:
2021-10-27
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Startdate:
2021-09-26
Start Date: 29.09.21
End Date: 23.12.21
Monday to Friday
08.30 - 16.30
Role Description:
- Produce regular Newsletters and information bulletins to keep local residents informed of the regeneration works
- Where appropriate, consult with resident representatives and groups, and other stakeholders arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
- Liaise with all returning tenants to agree on the individual finishes to their homes in line with the menu of options available.
- Use social media, such as Facebook and Twitter to communicate progress of the programme, upcoming events, good news stories, etc.
- Liaise with site management staff to enable the flow of information between all parties
- Complete relevant administrative tasks, such as the collation of monthly employment data to feed into KPI monitoring reporting
- Manage complaints in line with our complaints procedure
- Produce and distribute high quality, easy to understand communication materials as requested
- Participate in Project Management meetings as required
- Work with the Community Investment Officer to deliver initiatives to the residents
- Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager
- Seek continuous improvement in resident liaison procedures
- Any other reasonable management request
- Previous experience within a customer service based role
- Basic understanding of construction in social housing
- Previous resident liaison experience within the construction / social housing sector
- Report writing
- First rate communication skills
- Proficient using social media
- Good at developing relationships
- Ability to work remotely as well as part of a team
- Able to work to deadlines
- Computer literate in MS office/ Publisher or similar
APPLY NOW or contact Natalie Gomm on 07885669698 / natalie.gomm@txmrecruit.co.uk to discuss further