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  • Location


  • Sector:


  • Job type:


  • Salary:

    £26000 - £27000 per annum

  • Contact:

    Natalie Gomm

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  • Contact phone:


  • Job ref:


  • Published:

    26 days ago

  • Duration:

    Temp to Perm

  • Expiry date:


  • Startdate:


  • Consultant:

    Natalie Gomm

TXM recruit are on an urgent hunt for experienced Helpdesk Operatives to join a busy, fast paced Facilities Management team based in Durrington. The role is working for a well established Main Contractor on a highly regarded water contract. 

Monday to Friday

8am - 5pm (60 minute lunch break)

To monitor the outputs of our clients operational teams to ensure maximum growth and efficiency as well as consistent service delivery.


  • Prioritising urgent jobs that are logged by the Client
  • Dispatching jobs to engineer’s PDA
  • Booking in Reactive, Corrective and Planned Maintenance works with subcontractors and ensuring we have RAMS certificates prior to attendance
  • Chasing engineers and subcontractors to ensure work orders are completed within SLA
  • Raising purchase orders via Coupa for subcontractors
  • Generating Planned Preventative Maintenance work orders on CAFM system (Planon Universe).
  • Monitoring dashboards on CAFM system to ensure we are adhering to all SLA’s
  • Managing engineers’ diaries for all works
  • Running reports on CAFM systems
  • Managing daily jeopardy reports to avoid KPI deductions
  • Escalate any concerns to Management Team.
  • Monitor client portal to ensure jobs are dispatched efficiently
  • Monitor and rectify all overlapping labour in CAFM system
  • Logging service requests by telephone, fax and email.
  • Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
  • Monitoring social media accounts for contract
  • Ensure compliance with statutory and company procedures, across all functions.
  • Understand, identify and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.
  • Contribute to reducing levels of customer complaints.
  • Analysis of job history/running reports to avoid duplication.
About you: 
  • Experience in managing a workload via CAFM system would be desirable.
  • Experience of using COUPA system would be desirable.
  • Proficient in all MS Office programmes.
  • Ideally have previous experience of working on a helpdesk/Call centre role in a facilities management environment.
  • Be able to demonstrate using their own initiative as well as working as a team.
  • Possess good analytical and organisational skills.
  • Excellent communication, dealing with all levels of management, customers and suppliers both internal and external.
  • Ability to balance and prioritise workload at various times in the monthly schedule.
  • Good communication and customer service skills
  • Demonstrate good time management skills, working to deadlines and adhering to set procedures.
If this suits your background and you would like to be considered, please APPLY NOW or contact Natalie Gomm on 07885669698