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End User Computing Senior Support Engineer

  • Location

    London

  • Sector:

    Rail

  • Job type:

    Permanent

  • Salary:

    £47000 per annum

  • Contact:

    Charlie Webster

  • Contact email:

    charlie.webster@txmrecruit.co.uk

  • Contact phone:

    1332974922

  • Job ref:

    BH-26266

  • Published:

    about 1 month ago

  • Expiry date:

    2021-01-14

  • Startdate:

    2021-01-15

  • Consultant:

    ConsultantDrop

TXM Recruit are looking for an EUC Senior Support Engineer to support End Users across a global train manufacturing business. This is a permanent position based in Central London.

Responsibilities:
  • Mentoring EUC Engineers in the team
  • Provide 2nd & 3rd line desktop computing support and problem management in a technical and organisationally complex environment
  • Point of contact for any complex IT support queries which required escalation
  • Evaluate business requests and approve/reject as appropriate
  • Lead and be involved in desktop and infrastructure projects and service improvement activities across the business
  • Work closely with external service and support providers as required
  • Travel to multiple sites within the UK, COVID permitting
Requirements:
  • Prior SCCM experience is essential 
  • ITIL qualification is advantageous 
  • Strong interpersonal skills and able to communicate effectively with business managers
  • Prior experience providing 2nd line EUC systems support for a large organisation
  • Wintel Hardware- PC Management/build automation Windows 10 knowledge
  • Prior experience using Microsoft Back Office Systems
  • AV- End Point Protection- managing vulnerabilities (McAfee)
  • Experienced in supporting a complex environment of desktops and business applications
  • Sound knowledge of project management practices 
If you are interested in becoming an End User Computing Senior Support Engineer for a fully integrated, global provider of rail solutions then please get in contact with Charlie Webster at TXM Recruit.

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you