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  • Location


  • Sector:


  • Job type:


  • Salary:

    £12.29 per hour

  • Contact:

    Adam Marriott

  • Contact email:

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  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Adam Marriott

We are currently seeking Welcome Hosts on a 6-month contract basis to join a growing rail business based in Kenilworth.


As a welcome host you will work three 12 hour shifts between Monday and Saturday and every other Sunday which is a 6-hour shift. Rate for Monday to Saturday is £12.29 pe hour and your Sunday rate would be £18.44


As a Welcome Host your role will include various tasks such as:

· Open/close station building as required to provide customer service support to the local community.

· Meeting and greeting passengers prior to boarding train services

· Welcome customers to West Midlands Trains by being visible and adjacent to the Station Information Desk.

· Ensure that help is provided to passengers needing assistance with luggage.

· To promote and encourage the use of West Midlands Trains services.

· To promote all West Midlands Trains products and services.

· Deal with customers’ needs about giving information and assistance with the Ticketing Vending Machines (TVM transactions).

· Seek out and assist customers with special needs.

· Undertake other reasonable duties as directed by your line manager that are within your personal competence etc.


Competencies Required for the Welcome Host:

· Customer focused

· Efficient and calm

· Polite and friendly

· Flexible to the requirements of the job

· Good communication skills

· Able to use own initiative when appropriate


If you are in customer services and looking for your next exciting opportunity, contact me now to discuss further.