Customer Service Transaction Manager
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Location
Doncaster
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Sector:
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Job type:
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Salary:
£22000 per annum
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Contact:
Charlie Webster
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Contact email:
charlie.webster@txmrecruit.co.uk
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Contact phone:
1332974922
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Job ref:
BH-30569
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Published:
almost 2 years ago
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Expiry date:
2023-01-13
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Startdate:
2023-01-02
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Consultant:
ConsultantDrop
The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System.
Role Responsibilities:
- Responsible for all general customer queries, ordering processing and order book management
- Responsible for the Price and Delivery Process
- Support the development and delivery of internal and external customer related KPIs
- Proactive management of stopped vehicles/restricted vehicles and customer identified spares (critical and service quality)
- Transactional management of reports – imminent failures and potential back orders
Role Requirements:
- Customer Service experience within a transactional environment
- IT literate with good knowledge of Microsoft software packages
- Excellent communication/interpersonal skills
- Strong team player
- SAP knowledge is advantageous
- Strong administration skills
Benefits:
- Pension and death in service provisions for employees in pension scheme
- 25 Days Hols (plus Bank Holidays)
- Employee Assistance Programme (EAP)
- Health and Wellbeing Initiatives
- Employee offers and discounts from various retailers
- Cycle to work scheme, recognition events and rewards
- Free car parking
- Hybrid working, up to 3 days in the office
Working Hours:
- Monday - Friday, 37 hours per week
If you are interested in the role and would like some more information please click 'APPLY' and we will be in touch
