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  • Salary:

    £22000 per annum

  • Contact:

    Charlie Webster

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  • Published:

    18 days ago

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  • Consultant:

    Charlie Webster

TXM Recruit are looking for two Customer Service Transaction Managers to work for a leading Supply Chain, Production Solutions business that deal within the Rail industry.

    Role Overview:
    The purpose of the role is to manage all transactional activities within the customer service team providing exceptional customer service for a number of designated customers to support the company targets for growth and profitability in line with the company Customer Engagement System.

    Role Responsibilities:
    • Responsible for all general customer queries, ordering processing and order book management
    • Responsible for the Price and Delivery Process
    • Support the development and delivery of internal and external customer related KPIs
    • Proactive management of stopped vehicles/restricted vehicles and customer identified spares (critical and service quality)
    • Transactional management of reports – imminent failures and potential back orders

    Role Requirements:
    • Customer Service experience within a transactional environment
    • IT literate with good knowledge of Microsoft software packages
    • Excellent communication/interpersonal skills
    • Strong team player
    • SAP knowledge is advantageous
    • Strong administration skills

    • Pension and death in service provisions for employees in pension scheme 
    • 25 Days Hols (plus Bank Holidays)
    • Employee Assistance Programme (EAP) 
    • Health and Wellbeing Initiatives 
    • Employee offers and discounts from various retailers 
    • Cycle to work scheme, recognition events and rewards 
    • Free car parking 
    • Hybrid working, up to 3 days in the office

    Working Hours:
    • Monday - Friday, 37 hours per week

    If you are interested in the role and would like some more information please click 'APPLY' and we will be in touch