Contact Us
  • Location

    West Malling

  • Sector:


  • Job type:


  • Salary:

    £10 - £11 per hour

  • Contact:

    Natalie Gomm

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    18 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Natalie Gomm

TXM Recruit are urgently recruiting a Customer Service Advisor to join a fast paced environment for a Social Housing Contract, based in West Malling. 

Start Date: ASAP
End Date: ONGOING - 6 months minimum 

Monday to Friday 
08.00 - 17.00

About the role:
  • Record customer complaints/concerns/claims received directly from tenants, and via site teams, clients and out of hours service provider.
  • Liaise directly with relevant stakeholders (maintenance operatives, site teams, subcontractors etc) to ensure resolution of issues.
  • Monitor complaints, provide reportage to line manager, Customer Services Co-ordinator, and production department to minimise future repetition.
  • Responding to customer enquiries and complaints via telephone and e-mail
  • Deal with all telephone enquiries
  • Maintaining excellent levels of Customer Care.
  • Providing general administration support e.g. filing, typing, faxing etc.

About you:
  • Confident oral and written communication skills
  • Excellent organisational skills
  • Professional attitude and positive approach to work
  • Must be fully conversant with all Microsoft packages including Word, Excel, PowerPoint and Outlook.
If this suits your experience and you are available immediately, please APPLY NOW or contact Natalie Gomm on 07885669698.