Customer Service Advisor - 12 Month FTC
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Location
Tyne and Wear
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Sector:
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Job type:
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Salary:
Competitive Salary
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Contact:
Natalie Gomm
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Contact email:
natalie.gomm@txmrecruit.co.uk
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Contact phone:
01332974922
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Job ref:
BH-30137
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Published:
almost 2 years ago
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Duration:
12 Month FTC
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Expiry date:
2022-05-26
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Startdate:
2022-04-25
Monday to Thursday 9am - 5pm, Friday 8.30am - 4.30pm
37.5 hours
10-12 Month Contract - opportunity to go perm
Role Overview:
- To deliver great customer service to all our customers through effective and timely query and complaint management. Aiming for first contact resolution and taking ownership of our customer queries via multiple contact channels, including telephone and email.
- Excellent communication skills (including written and telephone skills).
- Results focus
- Numerical skills.
- Microsoft Office proficient.
- Proven record of excellent customer service.
- Able to produce accurate work and adhere to KPIs
- Proven organisational skills.
- Self-management.
- Drive to achieve continuous improvements