Post Title: Account Manager
Prime Objectives: To create sales. To encourage ongoing sales activity by presenting the company in a positive light and developing relationships. Support the company ideal of meeting or exceeding customer expectations.
Function: Sales, internally based but supported by customer visits. To action all incoming enquiries with a view to obtaining Sales Orders. Accurately issuing specs to Purchasing and Warehouse to ensure correct product procured and despatched. Visit customers on regular basis. Build and maintain long-lasting customer relationships.
Key Result Areas:
Retain and develop customers by building a trusted relationship
Ensure timely and successful delivery according to customer needs
Prepare monthly reports on account status (e.g. sales results, forecasts, margin etc.)
Assist with high severity requests or issue escalations as needed
Take incoming sales calls where specified by caller
Telephone sales targeted under guidance
Processing of Sales Orders
Issuing of enquiries to Purchasing
Preparation and issuing of Quotations to customers / prospects
Advising external sales staff to follow up on enquiries & quotations
Issuing of purchase requisitions in accordance with company policy
Generation of Sales Order acknowledgements
Any reasonable task as requested by a member of the Management Team or Senior Account Manager
Secondary and support Areas:
To provide cover and support for other areas of Sales when requested
To cover for other internal sales staff in their absence.
To support all staff involved in operation of internal administration systems.
Proven work experience as an account manager, key account manager or similar role
Solid experience with CRM software and IT packages
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Good analytical skills