Account Manager

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    Jonathan Bacon

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  • Published:

    over 1 year ago

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Post Title:                              Account Manager


Prime Objectives:                 To create sales. To encourage ongoing sales activity by presenting the company in a positive light and developing relationships. Support the company ideal of meeting or                                                                             exceeding customer expectations.


Function:                                Sales, internally based but supported by customer visits. To action all incoming enquiries with a view to obtaining Sales Orders. Accurately issuing specs to Purchasing and Warehouse to ensure correct product procured and despatched. Visit customers on regular basis. Build and maintain long-lasting customer relationships.


Key Result Areas:


1.         Sales


            Retain and develop customers by building a trusted relationship

Ensure timely and successful delivery according to customer needs

            Prepare monthly reports on account status (e.g. sales results, forecasts, margin etc.)

            Assist with high severity requests or issue escalations as needed

Take incoming sales calls where specified by caller

Telephone sales targeted under guidance

Processing of Sales Orders

Issuing of enquiries to Purchasing    

Preparation and issuing of Quotations to customers / prospects

Advising external sales staff to follow up on enquiries & quotations

Issuing of purchase requisitions in accordance with company policy

Generation of Sales Order acknowledgements



2.         General

Any reasonable task as requested by a member of the Management Team or Senior Account Manager



Secondary and support Areas:


To provide cover and support for other areas of Sales when requested

To cover for other internal sales staff in their absence.

To support all staff involved in operation of internal administration systems.


Key Attributes:


Proven work experience as an account manager, key account manager or similar role

Solid experience with CRM software and IT packages

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Good analytical skills